Customer Service – How to Win Customers

Last week I was in Scotland, playing golf with another CAD at some of Fife’s finest links courses – Crail, Scotscraig, Ladybank, Lundin and St Andrews. 9 games in 5 days. A veritable festival of golf. Good hotels in Fife are not easy to find, and our...

Customer Service – How to Lose Customers

  Over the past 4 weeks I have been trying to change a signature on the bank accounts of the Anglican church in Voorschoten, due to one of our volunteers retiring to the UK and being replaced. I went into the local ABN bank branch in Voorschoten, where I was...

Dinner at the Skylounge

Next to Amsterdam Centraal, the Hilton Hotel has a stunning roof terrace and bar/bistro. On Friday July 17th CADS will meet there at 1915, with the intention of trying their highly recommended fish chips and peas, together with lots of wine, beer, or whatever else you...